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Why is the button in Word greyed out?

Usually the document is an older .doc file, or Word opened it in Compatibility Mode. Word then allows no add-ins at all, CASUS included. Save the document as .docx and the button works again.

How it works

  1. 1
    Look at the file name at the top of Word. If it says Compatibility Mode or the name ends in .doc, that is the cause.
  2. 2
    Click File, then Save As.
  3. 3
    Choose Word Document (*.docx) as the file type and save.
  4. 4
    Open the new .docx file. The CASUS button now works. Check briefly that formatting and numbering look right.

If it doesn't work

If a yellow Protected View bar shows at the top, click Enable Editing. If the button stays grey, quit Word completely and open it again. If that doesn't help either, write to us and tell us your Word version.

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Still have questions?

Email us: contact@getcasus.com