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Fixing problems

Error messages, interruptions, files and sign-in.

In Word

  • Why is the button in Word greyed out?
  • The add-in disappeared from Word
  • A suggestion won't apply
  • Word asks for a code in the browser

AI and files

  • The AI stops, is slow or says the request was blocked
  • Which files can I upload, and how many?
  • Why isn't my scan read correctly?

Access

  • I can't sign in
  • My access is blocked
  • Why can't I see my Dossiers?
  • Can I use CASUS on my phone?

When nothing helps

  • Report a problem so we can help quickly

Still have questions?

Email us: contact@getcasus.com

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