The AI stops, is slow or says the request was blocked
Usually it is a brief disruption at the AI provider, and a second try helps. If CASUS says “This request was blocked”, the AI provider's safety filter was triggered. Rephrase the question then.
At a glance
- “This request was blocked”: phrase the question more neutrally or more briefly and send it again. With criminal law or violence in documents, the filter can be oversensitive.
- “There was a temporary problem while preparing this answer”: click Try again.
- “The previous response is still running”: wait up to two minutes and try again.
- In reviews: Connection interrupted means the connection to the server dropped. Reconnect or Continue review carries on, and your document hasn't been changed.
- Long documents and research across several jurisdictions simply take longer. You can keep working in the meantime.
If it doesn't work
If it keeps breaking off, check your connection, especially whether your firewall lets WebSockets through. If that doesn't help, write to us when it happened and in which chat.
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Still have questions?
Email us: contact@getcasus.com