Why can't I see my Dossiers?

At a glance

• Dossiers shared in an earlier workspace no longer show once you have moved.
• When you join a workspace, your existing Dossiers are not shared automatically.
• A deleted Dossier is gone for good, with all its files and chats. Only its owner can delete it.
• Word shows the same Dossiers as the browser.

How it works

1. 1
   Click All Dossiers in the sidebar. It lists every Dossier you have access to.
2. 2
   Check the filter at the top. All shows everything, Private only your own, Team the shared ones. Use Search Dossiers to find one by name.

   

3. 3
   If it is still missing, ask the person who created it whether they shared it with you. Only they see a new Dossier at first.

If it doesn't work

If a Dossier you are sure you had is missing, write to us and tell us its name.

This might help too

• Why is the button in Word greyed out?
• The add-in disappeared from Word
• A suggestion won't apply