Report a problem so we can help quickly
Write to us through Help & Support and Write to us, or at contact@getcasus.com. Someone from the team usually answers within 10 minutes. The more precise your details, the faster the fix.
At a glance
- Where: in the browser, in Word or in Outlook, and on which page.
- What you did and what happened instead.
- The message you see, word for word or as a screenshot.
- When it was, so we can find it in our logs.
- Only send us confidential documents if we ask you to.
- In Word, Get help on a failed suggestion opens a message with the technical details already filled in.
If it doesn't work
If an AI answer is wrong, click the reason after the thumbs down. That helps us even without a message.
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Still have questions?
Email us: contact@getcasus.com