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My access is blocked

A notice at the top of CASUS then says why access is blocked. Usually it is about the trial or a payment, and an admin of your workspace fixes it in one click.

The notice for a blocked account with the way to the subscription

At a glance

  • “Your free trial has ended”: an admin clicks Upgrade Now and starts the subscription.
  • “Your subscription has expired”: an admin renews it with Upgrade Now.
  • “Payment failed” or “Your subscription is paused”: an admin clicks Update Billing and adds a valid payment method.
  • A payment attempt failed but you can keep working: nothing is blocked yet. Update the payment before the next attempt.
  • The workspace is locked, or locked by CASUS: click Contact us and we'll sort it out with you.
  • If you aren't an admin, contact your admin directly through the link in the notice.

If it doesn't work

If the notice is still there after paying, reload the page. If it stays, click Contact us.

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Still have questions?

Email us: contact@getcasus.com